Helper-assisted diagnostics
The local helper posts hostname, OS, serial, uptime, network state, and issue-specific telemetry into the ticket.
AI-first internal support
Fast ticket intake, richer device context, and two AI agents before escalation.
Users submit once. The helper app can attach diagnostics. Agent 1 troubleshoots, Agent 2 verifies, and only unresolved work lands in your queue.
Sequential AI review
Agent 1 triages and acts from approved playbooks. Agent 2 validates reasoning, confidence, and outcome before closure.
Safe remediation guardrails
Managed devices can receive silent jobs. Unmanaged Macs fall back to guided or user-approved actions.
Recent tickets
Setup Test
SES email test from setup
More device context is needed before attempting a safe remediation.
NormalJun 22, 2026, 5:18 PMNo diagnostics yet
Setup Test
running out of space
The ticket has enough signal to resolve if the selected playbook outcome is successful.
NormalJun 22, 2026, 5:04 PMJOSH-SURFACE
AWS Demo User
VPN will not connect after password reset
The ticket has enough signal to resolve if the selected playbook outcome is successful.
HighJun 12, 2026, 2:10 PMJoshuas-Mac-Studio.local
Demo User
VPN reconnect loop after wake from sleep
Seeded example showing how AI findings and diagnostics will appear once processing runs.
HighJun 12, 2026, 2:08 PMdemo-macbook