running out of space

My laptop is running out of hard drive space.

Resolved

Requester: Setup Test

Priority: Normal

Category: Storage

Updated: Jun 22, 2026, 5:04 PM

AI summary

The ticket has enough signal to resolve if the selected playbook outcome is successful.

Resolution path

Guided remediation steps were prepared successfully.

Follow-up

No pending question.

Timeline

Josh

Ticket Created

Submitted ticket through the self-service portal.

Jun 22, 2026, 5:04 PM

JOSH-SURFACE

Diagnostics Uploaded

Uploaded helper diagnostics bundle during ticket submission.

Jun 22, 2026, 5:04 PM

Agent 1

Agent Review Created

The issue most closely matches the Disk Space Cleanup playbook.

Jun 22, 2026, 5:04 PM

Agent 1

Remediation Updated

Disk Space Cleanup prepared as a guided_only remediation flow.

Jun 22, 2026, 5:04 PM

Agent 2

Agent Review Created

The ticket has enough signal to resolve if the selected playbook outcome is successful.

Jun 22, 2026, 5:04 PM

Agent 2

Status Changed

Marked ticket as resolved after validating the remediation path.

Jun 22, 2026, 5:04 PM

Agent reviews

Agent1

77% confidence

The issue most closely matches the Disk Space Cleanup playbook.

Offer guided troubleshooting steps.

Agent2

82% confidence

The ticket has enough signal to resolve if the selected playbook outcome is successful.

Approve resolution if the remediation result validates the expected outcome.

Device snapshot

Host: JOSH-SURFACE

Platform: win32

OS: Microsoft Windows 11 Pro 10.0.26200 build 26200

Management: Unknown

Model: Microsoft Corporation Microsoft Surface Laptop, 7th Edition

Serial: 0F3DJ8D24133HJ

Network

{
  "interfaceName": "Wi-Fi",
  "gateway": "192.168.40.254",
  "dnsServers": [
    "192.168.0.3",
    "192.168.0.11",
    "8.8.8.8"
  ],
  "vpnConnected": true,
  "ipAddress": "192.168.40.43",
  "ssid": "SaveTheBay"
}

Diagnostics

{
  "totalMemoryGb": 15.6,
  "manufacturer": "Microsoft Corporation",
  "username": "jsc0508",
  "disks": [
    {
      "label": "Local Disk",
      "drive": "C:",
      "totalGb": 236.2,
      "freeGb": 10.6
    },
    {
      "label": "Google Drive",
      "drive": "G:",
      "totalGb": 236.2,
      "freeGb": 10.1
    }
  ],
  "freeMemoryGb": 7.3,
  "consentMode": "user-consent",
  "appSignals": {
    "browsers": [
      "msedge"
    ],
    "browserOpen": true,
    "vpnClientDetected": true
  },
  "userDomainName": "SAVEBAY",
  "collectedAt": "2026-06-22T17:04:12.5075907Z",
  "recentApplicationErrors": [
    {
      "message": "Failed to open process handle for process with PID 10188 when terminating service GmailInvoicePrinter: The parameter is incorrect.\r\n",
      "timeCreated": "2026-06-22T13:01:48.8179313-04:00",
      "providerName": "nssm",
      "id": 1026
    },
    {
      "message": "Failed to GetUserSid. hr: 0x8001012d",
      "timeCreated": "2026-06-22T12:13:00.1558873-04:00",
      "providerName": "Universal Print",
      "id": 1
    },
    {
      "message": "Failed to GetUserSid. hr: 0x8001012d",
      "timeCreated": "2026-06-22T12:13:00.0598875-04:00",
      "providerName": "Universal Print",
      "id": 1
    },
    {
      "message": "Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW.  hr = 0x80070006, The handle is invalid.\r\n. \n\nOperation:\n   Executing Asynchronous Operation\n\nContext:\n   Current State: DoSnapshotSet",
      "timeCreated": "2026-06-22T10:53:17.9069194-04:00",
      "providerName": "VSS",
      "id": 8193
    },
    {
      "message": "Windows cannot load the extensible counter DLL \"C:\\Windows\\system32\\sysmain.dll\" (Win32 error code The specified module could not be found.).",
      "timeCreated": "2026-06-22T10:25:32.4432597-04:00",
      "providerName": "Microsoft-Windows-Perflib",
      "id": 1023
    }
  ],
  "cpuCount": 12,
  "domainJoined": true,
  "domainName": "savebay.internal",
  "helperVersion": "windows-v0",
  "cpuModel": "Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz"
}

Remediation runs

Disk Space Cleanup

Succeeded

Removes approved temp artifacts and surfaces large local usage.

Jun 22, 2026, 5:04 PM