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VPN reconnect loop after wake from sleep

My VPN reconnects every few minutes after my Mac wakes up. It started today after a password reset.

New

Requester: Demo User

Priority: High

Category: Vpn

Updated: Jun 12, 2026, 2:08 PM

AI summary

Seeded example showing how AI findings and diagnostics will appear once processing runs.

Resolution path

No final outcome yet.

Follow-up

Are other internal sites unreachable at the same time, or only VPN-backed apps?

Timeline

Demo User

Ticket Created

Created ticket through the self-service portal.

Jun 12, 2026, 2:08 PM

Agent 1

Follow Up Sent

Asked whether the issue affects all internal resources or only VPN-backed apps.

Jun 12, 2026, 2:08 PM

Support Desk

Notification Sent

Seeded support queue notification placeholder.

Jun 12, 2026, 2:08 PM

Your reply re-runs Agent 1 and Agent 2 with the new context.

Agent reviews

Agent1

74% confidence

Likely tunnel reconnection instability after local credentials changed. Needs reachability confirmation.

Collect VPN logs and test post-wake routes.

Are other internal sites unreachable at the same time, or only VPN-backed apps?